FAQ

❓ Frequently Asked Questions

📦 What are the delivery times?

Each order undergoes careful preparation in our workshops and is shipped within 24 to 48 hours (excluding weekends and public holidays). Delivery then takes place within 8 to 15 business days, depending on your geographical location and the selected shipping method. For orders containing multiple items, these may be shipped individually to ensure their perfect safety.

💳 What payment methods do you accept?

We accept several secure payment options:
- Credit card (Visa, MasterCard, American Express)
- PayPal

All transactions are 100% secure and encrypted.

🔁 How do I return an item?

You have 30 days from receipt to return your purchase. It must be in perfect, unused condition and in its original packaging.

Contact us at this email: contact.alturaandco@gmail.com

📬 What should I do if I haven't received my package?

If your order has not arrived within the estimated time:
1️⃣ Check the tracking information you received by email.
2️⃣ If no updates appear, email us at: contact.alturaandco@gmail.com with your order number.

We will investigate and offer you a quick solution.

📩 How can I contact you?

📧 Email: contact.alturaandco@gmail.com
📄 Form: Click here

We usually respond within 24 to 48 hours (excluding weekends and public holidays).

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